The first step in building a safe product is knowing what you stand for. At Meco, we believe in providing a positive experience that enriches our users’ lives while avoiding negative impacts for users and the broader community.
We recognize that these technologies are quickly evolving and can raise novel safety questions. We take that very seriously. Our commitments to our users:
Those commitments are easy to articulate and harder to put to practice. The field of data safety is still very new, and we won’t always get it right: Sometimes our policies won’t be correctly calibrated. And sometimes the technological protections we build won’t work as intended, or will be works in progress. We are committed to creating an ongoing cycle of review and improvement, being transparent when we fail, and are constantly striving to improve the safety and reliability of our products.
We’ve designed our policies to match our commitments. Please read on to learn more.
We believe in providing a safe, high-quality experience on our platform, and that commitment also extends to user content. Our Terms of use contain best-in-class content rules. They provide that we do not allow content that:
Meco is committed to protecting user privacy and to complying with privacy laws worldwide. We have already implemented a number of key privacy measures that we regularly update and add to. We describe our privacy approach below.
We give users control over their data. At the heart of online privacy is a simple rule: make sure users are in control. We put that principle to practice by ensuring you always have easy-to-use tools to access your data, delete your data, and delete your account.
We don’t sell user data, or share it for anything other than basic analytics. To date, we share data only with standard Internet analytics providers – the companies that help apps and websites understand their traffic. If that ever changes, we’ll be very clear about it and get our users consent upfront.
We’re careful with the information our users share. Our users interact with singles as they do with friends, and so they sometimes share details about their lives. To make sure they can do so safely, we are committed to taking exceptional care of that data. We design our features to ensure that users always have easy-to-understand notice before they make any post viewable by others.
We keep it simple. Our Privacy Policy is clearly and simply written to ensure that our users know exactly what we’re doing with their data and why.
Please see our Privacy policy for more details.
Having safety-promoting policies is only step 1. The critical next step is to develop processes to bring the policies to life – and at Meco, we’re committed to doing just that.
Automated Tools. We use proprietary tools to block violating content before it can ever be posted. Like other solutions in this space, these tools aren’t perfect. But they’re evolving quickly and we will continue to improve them over time.
Reporting. We give our users a host of tools so they can report content – whether from a Character or a user – that they believe violates our Terms. For example, we provide tools so users can separately flag messages, Groups Chats, and Characters. Our website also contains several reporting options so users can reach us to report improper content.
Moderation.We are committed to promptly taking appropriate action on flagged and reported content. We are building out a Trust & Safety team that includes internal personnel as well as contracted moderators, as is standard in the industry. And we are arming them with the technical tools necessary to keep Meco a positive experience: They are empowered to warn users, delete content, suspend users, and ban users as warranted.
DMCA. We respect the intellectual property of others, and we ask our users to do the same. To put that policy to practice, we have a robust Digital Millennium Copyright Act (DMCA) takedown protocol for copyright infringement. That protocol is described in detail in our Terms of Service, linked above. If you believe your work has been copied in a way that constitutes copyright infringement, please let us know and we commit to take prompt action.